Frequently Asked Questions

Welcome to our Frequently Asked Questions (F.A.Qs) page.
If you have a question that isn't answered here, please contact us with the contact form below.

We sell through dealers worldwide. Please select your region in the top menu and click on Dealers in the menu to find the dealer nearest you.

We offer 5 years warranty. Please visit our Warranty guide to see what is covered.

If you are missing any spare parts, kindly contact your local dealer or our Customer Service, specifying from the assembly instruction what is missing. For smaller spare parts we typically send them directly to you by post.

Further, we offer lifetime warranty on gears and slats on our Multifunctional series including Aslak, Balder, Colpus, Fraction, Frigga, Fuji, Mimer, Minimum, Rollo, Ronia, Skater, Vidar & Vili. By contacting your local dealer or by contacting our Customer Service, we can send you new gears or slats (not available in the US).

In the unlikely event of larger parts breaking, or if you need additional information in general, we kindly ask you to contact the dealer where you bought your sofa.

Most cushion covers are stored inside the seat of your sofa bed. Simply unzip the seat and find the covers. This applies to the following products:

Cubed, Ghia, Zeal, Rollo, Frode, Recast Plus, Recast Plus chair, Rhomb, Sly, Upend, Osvald, Tripi, Eluma, Trym, Idun, Bragi, Bifrost D.E.L., Hildur, Salla, Ghia Haylo, Ramone, Otris, Cassius D.E.L., Cassius Q, Cassius D.E, Supremax D.E.L, Supremax Q, Supremax D.E.

In the unlikely event that your cover is missing, please contact the dealer from which you bought your sofa and they will assist you.

A unique feature about the Multifunctionals (not available in the US) is that it is easy to renew your sofa bed with a new mattress cover and/or frame cover.

Detachable covers are available for the following multifunctional sofa beds:
Aslak, Balder, Colpus, Fraction, Hildur, Ronia, Mimer, Minimum and Rollo.

It is not possible to purchase new covers for other sofa beds.

On the Clubber, Recast Plus, Frode, Osvald, Walis and Long Horn sofa beds it is possible to buy armrests as a separate add on.

Other models are available as versions with and without armrest. By ordering a new frame and armrests it is possible to convert a sofa bed originally bought without armrests to a version with armrests. This applies to the following models:

Ample, Splitback, Dublexo, Cubed, Ramone, Trym, Bragi and Supremax.

Please be aware that color differences on the fabrics may appear between the seat/back and the new armrests.

If you are interested in adding armrests to your sofa bed, we kindly ask you to contact your local dealer for options.

You can find information about a specific fabric by clicking “Fabric Collection 2020”. Please make sure you are in the right region by clicking your region in the top right corner of the page.

It depends on the type of sofa bed you choose. We have different types of comforts, please read more about it here ”Quality & Comfort”. Please make sure you are in the right region by clicking your region in the top right corner of the page.

Please go to our Care Guide for instructions on maintaining and cleaning your Innovation Living multifunctional sofa bed.

Our collection arrives flat-packed expect Olan and Villum which arrives in one piece. You can find assembly instructions here.

Contact Customer Service

  • phone+45 8643 8211
  • mailmail@inno.dk
  • Monday - Thursday 8 AM - 4 PM
    Friday 8 AM - 3 PM

Address

Innovation Living A/S
Blommevej 38
8930 Randers

Get in touch with Innovation Living costumer service 

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